EU

We offer free shipping and free returns on all orders. For shipments within the the EU we use DHL Express or PostNord. All orders are processed and delivered within 3-4 business days. After your order is placed, we will send you a confirmation e-mail. Your order will be fully traceable. Please note: Delivery times are not guaranteed. Delays caused by payment authorization or product availability are not taken into account. Delivery times may be slightly delayed during sale periods.

International Shipping

We offer free shipping outside EU on a case-by-case basis. After placing your order, we will contact you via email to discuss from where we will ship you the package.

Free returns

Items need to be unworn in their original condition, with all tags attached. The items needs to be sent together with the Delivery Note within 14 days. The product must be returned in the same packaging as they arrived in, including all accessories. Also, we kindly ask our customers to give us feedback on the reason for the return – we are always trying to improve our products and systems.

How to return your order in Sweden

1. Place the item in the original box with the original protective packaging together with the Delivery Note.

2. Hand it in at your nearest Service Point.

How to return your order within the EU

1. Place the item/items in the original box with the original protective packaging together with the Delivery Note.

2. Hand it in at your nearest DHL Service Point.

How to return your international order

1. Place the item/items in the original box with the original protective packaging together with the Delivery Note.

2. Simply send us an e-mail at: support@getacetrack.com – write “return” and your order number in the subject line, and we will get back to you as soon as possible with instructions on what to do next.

Refunds

As soon as we have received your return – we will make the refund. Please note that it can take up to 10 business days for the money to arrive into your bank account depending on chosen payment method.

Exchanges

Unfortunately we cannot administrate exchanges of items purchased online. If you want to make an exchange, please return the item/items and place a new order online.

Defective items?

If you receive an item that you think is defected or has a production error, please contact us at support@getacetrack.com and we will help you out.

Shipping delays

We are handling all orders as fast as possible. Please note that orders are being processed during business hours.

Questions?

Do not hesitate to contact us at support@getacetrack.com if you have any questions. We are happy to help.